TOS Wholesale/Custom Order

By purchasing anything custom or wholesale you are acknowledging and agreeing with our TOS as detailed below.

All orders will be completed to the timeframe and specifications as discussed via our contact form/email/etc.

We will provide WIP pics and progress updates throughout the entire process. You are welcome to reach out to check in or ask questions at any point during this time. Please note that we work Monday-Friday so updates will generally be reserved for during the week.

Communication must be kept throughout the entire process! If for some reason we are unable to reach you/don’t receive responses for an extended period of time and your order is paid in full, the project will be put on hold until communication is established regardless of if it will be completed in time

*If your order is on a payment plan, is not paid off and we are unable to get ahold of you the order will only be held for 2 months beginning from first correspondence that was unanswered. If after those 2 months we are still unable to reach you the order will be cancelled! All payments non-refundable and we reserve the right to sell or donate the finished items.

Projects do not begin until deposit is paid or paid in full. After payment processes, materials will be ordered and work will begin.

30% of payment is non-refundable on any order. If for any reason you choose to cancel your order before work has begun we reserve the right to use the materials ordered for something else and you will be refunded minus that 30%.

If the order is canceled and work has been started you will be refunded minus the appropriate amount for what work has been done. We then reserve the right to complete the project with or without any modifications we choose to then be donated or sold.

 

For orders on payment plan: Orders will not be shipped until completely paid in full! 
Once completed the orders final invoice including shipping will be sent out and must be paid in a timely manner.

*If additional time is needed to pay that is something we can discuss, communication of this is important! If final invoice has not been paid in a timely manner we will contact you to work things out. However, if we are still unable to get ahold of you and the order is not fully paid we reserve the right to cancel the order. All payments will be non-refundable and we reserve the right to sell the items to recoup the funds owed.

 

Due to the handmade nature of custom orders please note that not everything is 100% perfect but  we put a lot of care and effort in our work. If you have any questions or issues with something at any point please let us know right away! 
Once the projects progress to a certain point we may be unable to fix things without starting certain parts over. 

If there is a mistake on our end we will happily fix things! However if there is a major change that was not previously discussed then a further charge may be incurred before moving forward. 

Due to the unique customization/personalization for custom/wholesale orders these orders are not available for returns. Please make sure to express any concerns for issues or questions before your order is completed and shipped out! 

Again we are happy to fix any errors we may have made!

 

Thank you for considering us for your projects!